Attachment Report: Kenya Seed Company Limited Essay

As per the requirement of the Bachelor in commerce and economics course structure, I was obliged to undertake an industrial attachment at an organic law of my choice for a period of eight weeks. This exercise was meant to enable me glamatise with action environment, exercise skills and knowl pungency acquired in university and gain more competence in my area of specialization. The industriousness process begun as early as third socio-economic class 2nd semester and I must say it was not an indulgent proletariat because I cant count the get of application I made by some(prenominal) letters and e-mail True to say, opportunities as it has been penned cut down knocks ones at every mans admission or a womans door if I am allowed to appreciate g hold oner parity. If not so they count ones in a blue moon and as somebody with superior minds has advised, in order for one to acquire this rare commodity he/she has to oblige jumping and if any comes across in the process of jumping grasp it and capitalize on it.I would link these wise words to be me macrocosm accorded an opportunity to work and exercise the skills and knowledge that I micturate acquired through the years I gain been undertaking my under-graduate degree programme at the sanctuary of Global excellence in Training, innovation and development(JKUAT). As explicitly indicated in the c everyplace page this rare opportunity was accorded to me by the Trans-National Bank Management. I began my industrial attachment on 13th of June 2011 to 26th of August 2011.This trans young-fangleds to around ten weeks.The starting time day basically involved an orientation programme where I was interpreted through the various divisions in the bank and introduced to the staff members. The de cave inments that I was taken through were customer care, change department, notes department, merchandising department and credit department where I worked under the supervision of the first manager Jacinta Ndolo and sch ool based supervisor Dr. Margret Oloko. I must say that it was an exciting opportunity working in an organization which forms part of the pillars of the economy. In one way or another I k wise I would extend my run in economic building slice there. These whitethorn probably be evidenced in the duties that I leave perform.2.0 Objectives of the attachmentThe main objectives of the attachment were as follows* Impact and allow the learner/ assimilator glamatise with the work environment through partaking accorded roles and duties in the organization. This forms a good basis for their future placement in the work industry.* It acts as a measure where student or an individual can re new-fangled what has learnt and what is on the ground therefore be culmination a gauge for his/her future success in the chosen field of battle specialization * Beside what is learnt in the university, the student gets an opportunity to acquire more skills and knowledge * Gives an opportunity for an ind ividual or the student practically exercise the theoretical part learnt in school or at the university. * Attachment is manage a pace setter for an individuals or the student future work. That is the student knows where to position him-self or her-self in the market. * It also forms a good basis for the organization employee out-sourcing processes because from the interns they are able identify potential future employees for the organization. * Instill courage and sense of certificate of indebtedness in the students even as they purpose to seek logical argument opportunities in future3.0 Mainframe of the report3.1 General description of the organization and the departments where attached. 3.1.2 Brief accounting of the organization and its roleTrans-national Bank always abbreviated as TNB is a private company which came into existence in 1985 as a SACCO. In the late 80s it was fully chattered as a private bank that would provide both personal banking function and cooperate banki ng services in the republic of Kenya. It has excellent products for wasted account holders and run intoers congestion free banking, innovative and responsive products and services, affordable bank charges and speed in decision making are its strong point over competition. 3.1.3 Physical Address of the Organization.Trans-National Bank (Kirinyaga Road Branch. P.o Box 69963-00400 TOM MBOYA NAIROBI, KENYA TEL224235/6, 252188-90 Emailmanagerkirinyagardtnbl.co.ke3.1.4 Vision and Mission of the BankThe organization is driven by a number of factors which include their vision and mission. These driving forces are as out-lined below VISION To be theregional financial service provider of choice MISSION cooking of convenient financial services and solutions to customers through high standards of service while increasing stake holders value.3.1.5 The Core Values of the OrganizationProfessionalismIntegrityEfficiency substructureTeam workGood cooperate governance and social responsibility.3.1.6 The role of the organizationThe main and core role of the organization is but provision of banking services in the republic plus engaging corporate social responsibilities 3.1.7 Expectation of the Organization.The bank plans to win a large personal banking clientele over the coming years and continue to expand and spread its wings across all the corners of the country. The bank also expects that its scratch profit is going to continually rise year in year out. Beside this it also expects that its marketing team will continually seek to come up with tailor made products for its customers3.1.8 Structure and Management of the organizationLike any other organization it has a structure of management composed of the Directors, chief Executive officer(C.E.O), Audit committee, Credit committee, strategy committee, risk committee, Assets and financial obligation management committee, Human re reservoir committee, secretaries, Registered Office, Auditors, Advocates, managers, operations o fficers and staff members. The above can be summarized by the table belowThe Board of directorsChief Executive policemanAudit committeeCredit committeeStrategy committee Risk committee Assets & Liability committee Human resource committeeSecretaries Registered office Auditors Advocatesoperations Officers IT committee Tellers & immediate paymentiers other staff members3.1.9 The Organizations BranchesThe head office is in Nairobi (Trans-National Plaza) city abode way. The company boasts of several branches across the country ranging from Nairobi Branch(city hall way)JKIA branchKirinyaga Road BranchEPZ(Export Processing Zone)Mombasa BranchMombasa International Airport BranchEldoret BranchNandi Hills BranchKericho BranchNakuru BranchKabarak BranchOlenguruone BranchKabarnet Branch, tribal sheikh Karume branch among others3.2.0 The Services and Products being offered at the BankThe Bank offers a variety of services and products ranging from Current accountsSavers AccountsTransaction Acco unt,Mshahara Account (Salaried individuals)Mrembo Acount (Ladies Account)Msomi Account (Students Account)Angels Account ( Childrens Acount)Investment Account,Hazina Account (Self Employed Individuals)Mint Account,Fixed DepositsSWIFT RemmitancesStanding Instructions,Air Time Top UpSMS Banking e.t.c.4.0 Departments at the organization.The main departments found at the station where I was attached and I happened to traverse across were as follows. * The customer care Service* The marketing department* The clearing department* The cash Department* The credit department5.0 General activities Undertaken in the OrganizationFiling of account opening forms for clientsFiling of RTGS( Real Time Gross Settlement Forms) and their verification Memos Filing of TTS( Telegraphic Transfers Forms)Filing of clearing documents, cheque book request forms, expenses receipts e.t.c Issuing of cheque books and recording themPhotocopying and printingTurning on and off the dusts, setting them up and general updating of the softwares. Documents and parcels delivery between the branch and main Head Quarters at the Central Business order (C.B.D) Stock taking (That includes posting of all received stock i.e stationery in the system) Assisting clients fill the BRITACK (British American) I.P.O (Initial Public Offer) forms.6.0 Specific activities undertaken during the attachmentThe core activities were undertaken at departmental level during the period of attachment and they are as stipulated below. 6.1 The customer care service DepartmentAttending to general inquires from clients/customers.Availing account balances and statements of accounts to clients Assisting new clients open new accounts.Closing of in-active accounts.Activating of de-activated accounts upon clients request.Updating clients accounts.The Marketing Department.Marketing the organizations products and services within the branch area and Nairobi environs in general Visiting both present and potential clients at their business premises to find out their progress, challenges facing them, seeking their opinion on the level of satisfaction and possible values on our products and services. Preparing call reports after every marketing outing.Phone calls to unreached clients during call visits for updates or follow up exercise. Attending marketing meetings with the marketing managers.Providing a quick available, service-focused, knowledgeable and experienced point of contact for new customers. Cross-selling the banks products effectively.Identifying customer needs effectively and open new accounts accordingly.Managing the customer portfolio which comprises of high net worth local investors Updating and continually maintaining KYC (Know Your customer) on all clients held in our portfolio, including up to date information on clients financial background. Identifying market for the organization6.2 The clearing DepartmentReceiving and verification of chequesRecording of unpaid chequesIssuing and recording of ban kers chequesRunning the cheques through Checkpoint Truncation System (CTS).This involves capturing the images of all cheques through a scanner, undertaking nub entry, verification and generating their commission. Posting of cheques inOMNI (Omni is network that allow posting of cheques online so that respective recipients can access them wherever they are. Undertaking TR (transfer) this is done for inward cheques and is simply transferring the money from drawers account to the payee account and the same applied to KRA(Kenya Revenue Authority) tax remittance by clients. Recording of received cheque books, issued ones and balancing the books on daily basis. Sorting cheques in order of bank codes and follows in preparation for cross checking with the Outward Clearing Report (OWCLG).6.3 The Cash Department* Organizing Cashiers cubicle, stamps in readiness of the day. * Acquiring controlled balanced cash at the start of the day. * Scrutinizing cash withdrawal cheques and slips for corre ctness before accepting them. * Scrutinizing cash/cheque accommodate pay in slips for correctness of technical details before receiving. * Forex transactions i.e. buying and selling of foreign echange * Verifying customers signature.* Paying cash within the limit and referring cheques for limit authorization. * Posting of cash deposits, withdrawals and Cheques for local clearing. * Issuing of Bankers cheques.* Sorting of soiled notes.* Assisting in cash confirmation ready for seal off and lodgment. * Making references to the operations manual to ensure compliance. * Reconciliation of accounts as assigned by the branch Manager * Any other back office work assigned by the branch manager.6.4 The credit DepartmentThe credit department basically deals with provisions of loans and asset financing to the clients. The core activities involved Receiving loan application forms/documents from applicants.Analyzing, scrutinizing and assessing their loan documents which include their securities . Undertaking account statistics which included analyzing applicants transaction turnover, commissions, interest and ledger fees. Making call visits to applicants business premises to incur thefollowing facts as part of loan lending process The location of the business and their officesThe type of business one is operating i.e. company, partnership, sole- proprietorship e.t.c The description of goods and services being offered by the business e.g. Hard-ware, stationery, Hotel, e.t.c. The major suppliers and customers of the loan applicantWhether they do any importation or exportationThe mode of payment to suppliers i.e. through cash, cheques,TTs(Telegraphic Transfers) or RTGS(Real Time Gross settlement). Their new investment plan i.e. new products, fixed asset acquisition , , how long they switch been in business, the expectation from the investment and if they have had any changes since their establishment. The key management number of employees and their qualification. After all this exercise I was expected make an appraisal report for the applicant in partnership with other members in the credit department. This would then be passed to manager for approval before being forwarded Head office. 7.0 A profile of skills and competencies gainedI must have a go at it that during this period numerous skills and impartment was gained and they are as outlined below Further improved my intercourse skills as being well-nigh important skill through acting with clients through marketing exercise, customer service department and general communication to clients in the departments that I worked Handling of bulk cash including verification, sorting, sealing e.t.c never new much about loan procedures but got an opportunity to know them as has been stipulated under the activities under-taken in the credit department. Writing of bankers cheques was a key skill gained. Never in my living had I written one. More to it I learnt that bankers cheques permit no alteration of any magnitude because if it goes with alteration chances are high that it will bounce. Preparation of call reports and appraisals for loan applicants and new customers was also a key thing that I learned. How to identify original and fake cash by spy certain features through a special cash scanner.8.0 Activities which I applied my skills for the benefit of the organization.Being through a learning and education system, I came to tote up that it is an essential and critical instrument in an individual life and as many institutions would phrase their mottos and vision, true to say education is key, light or alley to many things in an individuals life. Therefore to me the skills I have acquired in institutions of learning enabled me serve the organization in the following ways My communication skills enabled me to owe a number of new clients to the organization during the marketing spree and while at customer service. The computer skills that I gained earlier in my life also enable d me solve a few computer errors and software hitches at the organization. The courage I have accrued by embracing leadership positions enabled me interact with clients of all personalities. Through entrepreneurial knowledge gained in university I was able to make significant and immense contribution during marketing and other staff meetings for branch evaluation and addressing pressing issues.9.0 Strategy for utilization of the contacts established during attachment Serving at the branch as an intern enabled me to expand my public relation grease by a significant percentage. I have brushed shoulders with people of divergent personalities and caliber both during office work and during marketing sessions and call visits. This clear me to the market and thus I believe was able to position myself well in the job market. Therefore the contacts, I believe will give me an edge both now and in future as I seek personal and societal establishment. The ideologies also gained through contac ts will be used in constructive manner through the daily processes that I will be undertaking or engaging myself in. 10. 0 Challenges of internship.Getting the attachment in the first place was a major hurdle that was difficult to jump across. Many application were made but almost 90% were almost unfruitful Expenses incurred in the whole process of attachment ranging from application to actual working period were very high. That included the travel cost, accommodation among others proved quite challenging uncooperative clients. Some clients at work place would fail to follow stipulated bank procedures and one had to be patient enough in directing and reminding them what they are say to do. Dealing withdead-lines. At times dealing with date-lines proved wanting because of bulk of work, time given to accomplish it and the drudge force available to accomplish become overload. Sometimes work was so much more especially during end-months where organizations are paying salaries to the ir workers and tax remittance by the organizations11.0 Suggested solutions to the above challengesThe University should chip in by liaising with various organizations to assist students get attachment. Availing of any attachment information at their disposal e.g it came to my notice that some organization needs a prior of like three months before the actual date of attachment commencement. Provision of allowances The organizations should consider providing some allowances to interns for their upkeep during the attachment period and also act as source of motivation. Civic education on clients on organizations rules and etiquette. The organizations should organize forums where clients can be taught operational etiquette, rules, terms and conditions of operations Provide reasonable date-lines. This should put into consideration the amount of work to be done and available time and also the number of workers Increase the staff members This would counter the problem workload and beating d ate-line12.0 Analysis, poster and critiques12.1Analysis and observationIt was conspicuously observed that there was a significant relationship between what is learned in the university or in the school and what is practiced or exercised in the industry. A few of the things I have learnt and were being used in the industry included the Amortization schedules concepts, reducing balances concepts, reconciliation concepts, market segmentation concepts, partnership, matched pricing, required improvement on existing banks products and new ones, strategies on improving the companies corporate brand strategy state of sales team and possible improvements, staffing systems e.g adequacy of staff members and skills responsive to business growth, efforts to enhance performance of staff, efforts to create a conducive and professional environment that embeds bank values, efforts to enhance operational efficiency and effectiveness incustomer service delivery and alternative delivery channels. I f one keenly cuts across this we can abstain that quite a number of these things we have learnt in the units that we have covered so far ranging from accounting, finance, marketing, Human Resource Management among other units. Therefore if approximately analyzed I can conclude that 80% of what did was related to what I learnt in the university. 12.2 CritiquesPoor communication and feedback system. I would say that there were frequent break down in communication system at place of attachment due to poor network or unstable network in the system that was being used to relay clients information. This created a lot of inconviencies both to clients and workers who had to work overtime because of such failures Under-staffing Serving clients adequately and finishing work on time was a problem because of less labor force at the firm Lack of motivation to the staff if one compares the staff re-numeration with the amount work done, it was not really motivating. Workers also worked over-time as late as 9pm but with no extra time allowance which was a really de-motivating experience. Lack of privacy i.e absence of closed door office. The back door offices were open that is the window panes were trans-parent allowing clients see all the transaction under-taken there therefore posing a security threat to the organization which mainly deals with finances.13.0 RecommendationInterns who have successfully completed their attachment and have proved their worth in their area of specialization should be absorbed back in the organization. This would aid the organization in cutting cost on training, orientation of new employees e.t.c Increase the staff. The staff numbers should be increased in the organization to facilitate improvement in service delivery hence profit realization. Aggressive marketing. The organization needs still to do a lot in terms of marketing itself and its products in the republic if it needs to proof its worth in the market. Motivation should be embraced. Th e employees there need a lot of motivation if the organization is to up its performance in the banking industry Quick service delivery to clients should be looked into consideration and this would be solved by staff increment and improvement in the communication net-work at theorganization. 14.0 Summary and conclusions.I must acknowledge that going for an attachment was one the most interesting and captivating things in my life. One of the most valuable lessons learnt from the internship is that it is of the essence that one enjoys their job. It is unimaginable that a person should go through so many years of schooling just to end up sulking each and every day of their work such people were met during the attachment it is not a desirable state to be in. In most of the cases,the internship served to apprise more of what not to do rather than what to do. It clearly brought out the importance of integrating ones personality and interests with their occupation, although this may not b e easy in the light of the highly competitive job market in todays world. However, it should be noted that enjoying ones job does not necessarily imply that one has the ideal job they have always envisioned since this may be based on hypothetical beliefs and expectations rather, it implies finding that job that brings the best out of ones personality that occupation that will bring fulfilment and satisfaction and that will lead to a perfection of the homosexual person. In addition to the above, it can be concluded that flexibility in terms of career choice is necessary. It is not guaranteed that one will necessarily end up working in the specific field of study that they have undertaken in their undergraduate program after all, job dynamics are rectify learnt on the job itself than in class. It is therefore important that one is open to any viable opportunities that may present themselves, other than the ideal job that may have been envisaged, provided they bring the best out of o nes capabilities.